Patient Access Representative/UKHCUniversity of Kentucky

HS

3 yrs

None

Sitting at a computer workstation for extended periods of time performing tasks such as data entry; repetitive motions; and occasionally standing or walking with objects up to 10 lbs.

Monday through Friday, 8:00am – 5:00pm. This position is 100% remote.

The Patient Access Representative is responsible for coordinating pre-appointment activities for UK HealthCare patients including appointment coordination and scheduling; resolution of patient complaints; collection and verification of demographic information and insurance/payer source information and correction of registration errors; and maintaining HIPAA compliance and complying with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

This position is 100% remote.

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); possess solid time management, critical thinking, follow-through, planning, and organizational skills; and have a high level of respect for confidentiality.

Associate’s degree and at least four years of healthcare customer service experience preferred; previous patient scheduling experience highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.